10wen is built for entertainment — not as a source of income or a way out of financial stress. We genuinely care about the wellbeing of every player on our platform, whether you're betting on PSL in Lahore, spinning slots in Karachi, or trying live casino from Islamabad. This page outlines the tools, limits, and resources available to help you stay in control and enjoy gaming responsibly.
Every feature and policy on 10wen is designed with player wellbeing at its core. Here's what we stand for when it comes to responsible gaming.
Gaming at 10wen should always be something you do for fun — like watching a PSL match or catching a movie. It should never be treated as a way to earn money or solve financial problems. If the fun stops, stop playing.
Set a strict personal budget before you start — one that is separate from your household expenses, rent, groceries, and savings. Never chase losses. If your session budget is gone, that is your cue to log off and come back another day.
It is easy to lose track of time when you are deep in a cricket betting session or a hot streak on slots. 10wen's session time reminders help you stay aware of how long you've been playing so you can make informed decisions about when to take a break.
If you ever feel you need a break — whether for a week, a month, or permanently — 10wen's self-exclusion tools are available directly from your account dashboard. Your exclusion request is actioned within 24 hours, with no questions asked and no pressure to reconsider.
Understanding how games work — including house edge, RTP percentages, and odds formats — helps you make more rational decisions. 10wen encourages all players to learn the basics before wagering real money, especially on new game types.
Our 24/7 support team — available in both English and Urdu — is trained to assist with responsible gaming concerns without judgment. Whether you want to set a deposit limit or just talk through a concern, we are on your side, always.
10wen provides a full suite of responsible gaming tools that are accessible directly from your account settings dashboard — no support ticket required, no waiting period for most features. These tools are completely free to use and are an integral part of how 10wen operates as a responsible platform.
Whether you are a casual bettor putting a few hundred rupees on a PSL match or a more active casino player, these controls are there to support whatever level of play is right for you personally.
Set daily, weekly, or monthly deposit limits in PKR directly from your account dashboard. Once your limit is reached, the platform will not allow further deposits until the period resets. You can reduce your limit at any time — increases take 7 days to come into effect.
Configure a maximum session duration so that 10wen sends you a reminder — or automatically logs you out — after a set period of continuous play. Choose from 30 minutes to 4 hours. Taking regular breaks is one of the most effective ways to keep gaming fun.
Set a maximum loss threshold per day, week, or month. Once your net loss reaches that amount, 10wen will restrict further real-money wagering for the remainder of that period. This is separate from your deposit limit and offers an additional layer of financial protection.
Enable on-screen reality check pop-ups at intervals of your choosing — every 15, 30, or 60 minutes. Each pop-up shows you a summary of how long you have been playing and your current session profit or loss, helping you make a conscious decision about whether to continue.
Take a voluntary break from 10wen for a set period (24 hours to 6 months) or request permanent self-exclusion. During any exclusion period, your account cannot be reactivated, marketing communications are suspended, and access to all real-money features is blocked.
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following warning signs are internationally recognised indicators that gambling may be becoming harmful. If several of these apply to you, we strongly encourage you to use 10wen's self-exclusion tools or reach out to a professional support service.
There is no shame in acknowledging a problem — recognising it is the first and most important step toward addressing it.
Chasing Losses: You find yourself depositing more money after losing in order to "win it back," rather than accepting the loss and stepping away from the session.
Betting Beyond Your Means: You are wagering money that was meant for rent, groceries, utility bills, or other essential household expenses in Karachi, Lahore, or wherever you are based.
Lying About Your Gambling: You hide the amount of time or money you spend on gaming from family members, friends, or your partner because you know they would disapprove.
Unable to Stop: You have tried to cut back or stop gambling but found yourself unable to do so, even when you genuinely wanted to take a break.
Gambling to Escape Problems: You turn to gaming to deal with stress, anxiety, depression, or difficult life situations rather than for entertainment or fun.
Neglecting Responsibilities: Work, studies, family commitments, or social relationships are suffering because you are spending too much time or money on gambling.
Borrowing to Gamble: You have borrowed money from friends, family, or financial services — or considered doing so — specifically to fund your gambling activity.
Preoccupation with Gambling: You spend a significant amount of time thinking about your next gaming session, planning strategies, or reliving past wins and losses throughout your day.
Ask yourself these questions honestly. If you answer "yes" to more than two or three of them, it may be worth taking a break and speaking with someone you trust — or contacting our support team.
Do I spend more money on gambling than I originally planned when I logged in?
Have I ever missed a meal, a prayer time, or a family occasion because I was too busy gaming?
Do I feel restless, irritable, or anxious when I am not able to play for a period of time?
Have I ever deposited via JazzCash or EasyPaisa knowing that the money was needed for something else?
Do I think about gambling frequently during my daily routine — at work, at college, or during family time?
Have I tried to cut back on my gaming time or spending and found it harder than expected?
10wen's self-exclusion system is one of the most important responsible gaming features we offer. It is designed to be fast, easy, and effective. If you feel that you need to step away from the platform — whether temporarily or permanently — here is exactly how to do it.
Self-exclusion is taken seriously at 10wen. Once an exclusion is in place, our team actively monitors to ensure the restriction remains enforced. We do not send promotional emails or bonus offers to self-excluded players — ever.
Follow these steps to activate a self-exclusion on your 10wen account. The process takes less than five minutes and can also be initiated via live chat if you prefer.
10wen encourages any player who feels their gambling may be becoming a problem to seek professional support. The following internationally recognised organisations offer free, confidential assistance.
An international fellowship of individuals who share their experience, strength, and hope with each other to recover from problem gambling. Meetings available globally.
A leading provider of information, advice, and support for anyone affected by problem gambling. Offers a helpline, online chat, and forum support available around the clock.
Provides free tools, advice, and support to help people make informed decisions about their gambling. Endorsed by leading international gaming regulators.
Our own 24/7 live chat team is trained in responsible gaming support and available in both English and Urdu to help you access any tool or resource on our platform.
10wen maintains a strict 21+ policy and implements mandatory KYC verification to confirm the age and identity of every registered player. However, we also recognise that parents and guardians play an important role in ensuring that minors in their household do not access real-money gaming platforms.
If you share a device with younger family members — whether in a joint household in Faisalabad or a shared study space in Islamabad — we recommend the following practical steps to prevent underage access to online gaming sites, including 10wen.
If you believe a minor has already created a 10wen account using false age information, please contact our support team immediately. We will investigate the matter as a high priority and close the account, voiding all activity associated with it.
Keep your 10wen login credentials private. Do not save passwords on shared devices or browsers where younger family members might access them.
Both Android and iOS devices offer built-in parental controls and content filtering options. Use screen time management and app-level restrictions on shared family devices.
Consider installing family-oriented web filtering tools on shared computers or routers. These tools can block access to gaming and gambling websites across your home network.
Talking openly with young family members about the risks of gambling — including that it is illegal for under-21s and can cause financial harm — is one of the most effective protective measures available.
10wen offers cricket betting, live casino, slots, and virtual sports — all built for Pakistani players who want a safe, fair, and entertaining experience. Set your limits before you start, play within your budget, and enjoy the game. 21+ only.
🔞 21+ only. Gambling is for entertainment purposes only. Please play responsibly.